Frequently Asked Questions

Green Border

We understand many questions arise as you plan and prepare for your Wisconsin spa resort experience. We are hopeful this Evensong Spa information is provided within our FAQs. However, if your question isn’t listed here or you would like additional assistance, please call us at 920.294.3347. We are happy to help with further inquiries.

Reservations

How can I make a spa reservation?

To make your appointment or for hours of operation, call 920.294.3347 or 800.444.2812. A credit card is required at the time of reservation.

How early should I make a spa appointment?

It is recommended that you make spa reservations several days in advance. A credit card is required at the time of reservation.

What are Evensong's Hours?

Evensong Spa is open daily. Please call 920.294.3347 or 800.444.2812 for exact hours.

Spa Arrival and Check-In

How early should I arrive for my appointment?

We encourage you to arrive one hour prior to your scheduled appointment. This allows time to change into spa wear, complete our Evensong Labyrinth Ritual and unwind in the relaxation room.

How does Evensong adjust to late arrivals?

Late arrivals will have their treatment end at the original scheduled time so that the next guest will not be delayed and the full spa treatment charge will be applied.

What is Evensong’s cancellation policy?

If you must reschedule or cancel an appointment, please alert our reception desk 48 hours in advance. No-shows and cancellations received with less than 48 hours notice will be charged full price for all scheduled services.

 

Evensong Spa Access

What is included with spa access?

Spa access allows guests to enjoy the meditation Labyrinth, waterfall whirlpools, steam rooms, luxury relaxation room, shower facilities and Spa Café.

How much is the spa access fee?

Weekday access to Evensong Spa facilities is waived with any 80 minute service or two services per guest per day.

Special Concerns

Will I be able to share special concerns and health issues with my Evensong specialist?

Yes; upon arrival you will be asked to fill out a short questionnaire regarding any special concerns or needs you may have during your visit. Please be sure to share any special conditions such as pregnancy, high blood pressure, diabetes, heart ailments, Retin A skin product usage, or any other health-related conditions.

 

Spa Café

Is there a dining option located at Evensong Spa?

Yes; the stunningly furnished Spa Café, located within Evensong, includes 12-foot windows overlooking the beautiful Tuscumbia golf course and a variety of entrees.

When should I place my Spa Café order?

Pre-orders at the Spa Café are encouraged and may be made at the time of reservation. If ordering upon arrival, please allow 30 minutes for fresh preparation.

What sorts of food and drink are at the Spa Café?

Spa Café features a health variety of entrees created by our Executive Chef. Visit the menu for more details.

Miscellaneous

What should I wear to my appointment?

Please wear what best fits your comfort. A robe and slippers will be provided for your convenience.

Should I undress for my service?

We suggest you undress to your level of comfort and encourage you to communicate any concerns in advance of your service. Please be assured that all our professional service providers are highly trained and you will be property draped throughout your spa treatments.

Where will I keep my personal belongings during my time at the spa?

You will be provided with a locker for storing personal belongings. Please remove jewelry and other valuables prior to your spa visit, as we cannot be responsible for lost personal items.

Can I bring my cell phone or tablet to my spa experience?

To ensure privacy and tranquility for all guests, mobile devices should be turned off prior to entering the locker room. Mobile phone usage is not permitted in this area.

Are there age restrictions to access spa facilities and receive services?

Yes; guests must be 18 years or older to access spa facilities and receive services.

What is the typical service charge at Evensong Spa?

For your convenience, a 20 percent service charge will be added at time of checkout. You may adjust this service charge based on your satisfaction with your experience.

Is there a place to purchase the products used during my service?

Evensong Spa gift certificates and a variety of luxurious products are available in our spa store.

 
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